aau7's Privacy Policy

1 Introduction & Scope

aau7 ("we", "us", or "platform") provides a safe and reliable online entertainment service for users in Bangladesh. This Privacy Policy ("Policy") explains what information we collect, how we use it, and how we keep it secure when you visit our website https://aau7.lat, create an account, or use any of our services.

By using our platform, you are considered to have consented to the collection and processing of information as described in this policy. If you disagree with any of the terms in this policy, please refrain from using our services and contact our support team with any questions.

This policy applies solely to the aau7 platform. We are not responsible for third-party websites or services.

2 Information We Collect

We collect the following types of information to ensure the quality of our services and to maintain user safety:

2.1 Personal Identification Information

• Full name and date of birth (for age verification — only users aged 21 or above may register)
• Email address and mobile number
• Residential address (country and division-level information)
• Government-issued identification details (when identity verification is required)

2.2 Financial Information

• Payment method details — bKash, Nagad, Rocket, Upay account numbers (partial, stored securely)
• Bank account details (if bank transfer is used)
• Deposit and withdrawal transaction history

2.3 Technical Information

• IP address and device type
• Browser version and operating system
• Cookie and session data
• Time spent on the site, pages visited, and click patterns

2.4 Gaming Activity Information

• Betting history, win/loss records, and bonus usage details
• Preferred game categories and session duration
• Responsible gaming limit settings

3 How We Collect Information

We collect information in the following ways:

• Directly Provided: When you provide information directly through registration forms, profile updates, customer support contact, and similar interactions.
• Automatic Collection: When you browse our site, information is collected automatically through cookies, log files, and similar technologies.
• Third-Party Verification: Information may be verified through trusted service providers for identity verification or payment processing.
• Transaction Records: Relevant transaction information is collected from payment gateways during deposits and withdrawals.

4 Purpose of Using Information

aau7 uses your personal information only for the legitimate purposes listed below:

• Account Management: Creating, managing, and securing your account.
• Age & Identity Verification: Ensuring the platform is used only by those aged 21 or above.
• Payment Processing: Completing deposit and withdrawal transactions.
• Customer Support: Responding to your questions and complaints.
• Security & Fraud Prevention: Protecting accounts and detecting unauthorized activity.
• Responsible Gaming: Monitoring potentially risky gaming behavior and providing support.
• Service Improvement: Analyzing user experience to improve the platform.
• Legal Compliance: Meeting applicable legal obligations.

5 Disclosure & Sharing of Information

aau7 may share your information with third parties only in strictly controlled circumstances and only in the specific cases listed below:

5.1 Service Provider Partners

Minimum necessary information may be shared with trusted service providers for essential operations such as payment processing (bKash, Nagad, Rocket, Upay and banking partners), identity verification, technology infrastructure, and customer support. These partners are contractually bound to follow our privacy standards.

5.2 Legal Obligations

Information may be disclosed to comply with court orders, lawful requests from government authorities, or applicable legal requirements.

5.3 Business Restructuring

In the event of a merger, acquisition, or asset transfer, relevant information may be transferred, but the terms of this policy will continue to apply.

6 Data Security Measures

We have implemented industry-standard technical and organizational measures to protect your information:

• SSL Encryption: All data exchanged between our site and your browser is encrypted using SSL (Secure Socket Layer) technology.
• Secure Servers: All personal and financial information is stored on secure, access-controlled servers.
• Limited Access: Only authorized personnel have access to the data, and they are bound by confidentiality obligations.
• Regular Audits: Our security measures are reviewed and updated on a regular basis.
• Password Protection: Passwords are never stored directly — only encrypted hashes are kept.

However, no method of transmitting information over the internet is completely secure. We are committed to providing the best protection we can, but we cannot guarantee absolute security.

7 Cookie Policy

We use cookies on our platform. Cookies are small text files stored on your device that help improve our services.

7.1 Cookies We Use

• Essential Cookies: Required for managing login sessions and security — without these, the site will not function properly.
• Functional Cookies: For remembering your preferences and settings.
• Analytics Cookies: For understanding user behavior and improving platform performance.

You can control or delete cookies from your browser settings. However, this may limit some services.

8 Data Retention Period

We retain your personal information only for as long as it is necessary:

• Active account data is retained for as long as the account exists.
• Certain information may be kept for a defined period after account closure to meet legal obligations.
• Transaction records are retained for a defined period in accordance with financial regulatory standards.
• In the event of a legal dispute or investigation, relevant information will be kept for as long as required.

After the defined retention period, information is securely deleted or anonymized.

9 Your Rights

As a user of our platform, you have the following rights over your own information:

• Access: The right to know what information we hold about you.
• Correction: The right to request correction of inaccurate or incomplete information.
• Deletion: The right to request deletion of your information in certain circumstances (except where legal obligations apply).
• Objection to Processing: The right to withdraw consent for information that is processed on the basis of consent.
• Data Portability: The right to receive your information in a structured format in certain circumstances.

To exercise these rights, please contact our support team. We will respond to your request within a reasonable time.

10 Privacy of Minors

aau7 strictly refrains from providing services to anyone under the age of 21. Our platform is for adults only. We do not knowingly collect personal information from any minor.

If we become aware that a minor is using or has used our platform, we will immediately delete the relevant information and close the account.

11 International Transfer of Information

Our servers and service providers may be located outside Bangladesh. When transferring information, we ensure that the receiving party provides protection equivalent to this policy. No information is transferred to third parties without contractual privacy assurances.

12 Changes to This Policy

We may update this privacy policy from time to time. For any significant changes, we will post a notice on our platform and update the "Last Updated" date at the top of the page.

Continuing to use our platform after changes means you have accepted the updated policy. We therefore recommend reviewing this page regularly.

13 Complaint Resolution

If you have any concerns or complaints about how your personal information is processed, please contact our customer support team directly in the first instance. We are committed to resolving your complaint honestly and as quickly as possible.

Our support team is available 24/7 via live chat and email. Use the contact options below for any questions about your information.